RÚV features Raddmenni, Menni's AI phone agent
Iceland's national broadcaster RÚV featured Menni and Raddmenni, an AI solution that answers phone calls in companies' customer service centres. According to the report, several dozen companies had put the service to use, many of them in tourism, such as lagoons, car rentals and hotels, and around 70% of requests were being resolved without human involvement.
Róbert Híram Ágústsson, CTO of Menni, said in the report that the founders had spotted a gap in the market and developed AI solutions that give instant answers around the clock on every channel, including by phone.
Daníel Spanó, CEO of Menni, said customers do not shy away from having AI answer the phone. The company puts great effort into tailoring each voice agent to the company and giving it a personality, and the solution takes pressure off customer service teams.